Question 1

Does LawRad work with my existing setup, or do I have to migrate anything?

Accepted Answer

It works with what you already have, and you migrate nothing. LawRad installs on top of your existing Salesforce and Litify environment as a managed package.

Your cases, your data, and your existing configuration all stay exactly where they are. LawRad reads from them: it doesn't move them, copy them out, or ask you to rebuild anything. There's no data migration project, because there's no migration at all.

Question 2

Is LawRad a system of record, or does it replace Litify?

Accepted Answer

Neither. LawRad sits on top of Litify; it doesn't replace it.

Litify stays your system of record, where your case data lives and where your team works. LawRad is the management layer above it: the view that tells you which cases need attention and what's about to slip. You keep everything you've built in Litify and add visibility on top. Nothing you're doing today goes away.

Question 3

What access does LawRad need in our Salesforce org?

Accepted Answer

LawRad needs read access to the case data it monitors so it can build your heat map and alerts. It requests the minimum required to do that, nothing beyond it.

Question 4

Will installation disrupt my team?

Accepted Answer

No. Because LawRad reads the data already in your system rather than changing it, installing it doesn't take your team offline, alter your cases, or interrupt anyone's work in Litify.

Your staff keeps working the way they always have. The difference they notice is that the cases needing attention start surfacing on their own, not that anything they rely on has broken or moved.

FAQs

Does LawRad work with my existing setup, or do I have to migrate anything?

Is LawRad a system of record, or does it replace Litify?

What access does LawRad need in our Salesforce org?

Will installation disrupt my team?