Terms & Conditions

Effective date: June 22, 2026

Last updated: June 22, 2026

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These Terms of Service ("Terms") are a binding agreement between LAWRAD LLP ("LawRad," "we," "us") and the organization that subscribes to or uses the Service ("Customer," "you").

By accepting these Terms, signing an Order, or accessing the Service, you agree to them. If you accept on behalf of an organization, you represent that you are authorized to bind it.

If you and LawRad have signed a separate master agreement, that agreement controls over these Terms where they conflict.

• "Service" — the LawRad personal-injury case-management application, built natively on the Salesforce platform, together with related documentation, updates, and support that we make available.

• "Order" — an ordering document or online subscription specifying the plan, fees, term, and user count.

• "Authorized Users" — your employees and contractors whom you permit to use the Service.

• "Customer Data" — all data, including Client Case Data, that you or your Authorized Users submit to or process through the Service.

• "Salesforce Platform" — the third-party Salesforce, Inc. platform on which the Service operates.

• "Litify" — the third-party Litify legal-operations platform (running on the Salesforce Platform) in which Customer Data resides and which the Service reads.

The Service runs entirely within your own Salesforce organization. It reads Customer Data already present in your Salesforce Platform and Litify environment and renders visualizations (including heatmaps) within that environment. Customer Data does not leave your Salesforce organization and does not reach LawRad's infrastructure; LawRad does not store, host, or maintain Customer Data.

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2.1 Third-party dependencies. The Service requires, and depends on, your valid and active subscriptions to both the Salesforce Platform and Litify. You are solely responsible for obtaining and maintaining those subscriptions and the licenses they require. Your use of Salesforce and Litify is governed by your own agreements with those providers, and LawRad does not provide, control, or take responsibility for them — including their availability, security, data storage, data models, or changes to them. If Salesforce or Litify changes, restricts, or discontinues the data, APIs, or schema the Service relies on, the Service may be impaired or unavailable, and LawRad is not liable for that.

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2.2 License. Subject to these Terms and payment of fees, LawRad grants you a non-exclusive, non-transferable, non-sublicensable right during the Term to access and use the Service for your internal business operations, up to the limits in your Order.

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2.3 Updates. We may update, modify, or enhance the Service. We will not materially reduce core functionality you are paying for during a paid term without a substantially equivalent alternative.

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2.4 Support. We provide support as described in your Order.

3.1 You are responsible for: your Authorized Users' compliance with these Terms; the accuracy and legality of Customer Data; obtaining all rights and consents needed to submit Customer Data to the Service; configuring access controls and permissions within your Salesforce organization; and maintaining the security of your accounts and credentials.

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3.2 You will not, and will not permit anyone to: (a) reverse engineer, decompile, or copy the Service except as permitted by law; (b) resell, sublicense, or provide the Service to third parties except your Authorized Users; (c) use the Service to build a competing product; (d) interfere with or circumvent security or usage limits; (e) upload malicious code; or (f) use the Service unlawfully.

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3.3 No legal advice; professional responsibility. The Service is a software tool. LawRad is not a law firm, does not provide legal advice, and is not responsible for the legal work product, decisions, deadlines, calendaring, conflicts checks, or professional or ethical obligations of any Customer. You are solely responsible for compliance with all rules of professional conduct, the unauthorized-practice-of-law rules, court deadlines, and your obligations to your own clients. You should independently verify all dates, calculations, and outputs.

4.1 Ownership. As between the parties, you own Customer Data. The Service operates on Customer Data within your own Salesforce organization; LawRad does not receive, store, or retain Customer Data, which remains in your Salesforce and Litify environment at all times.

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4.2 Data processing. Because the Service runs in your environment and LawRad does not receive Customer Data, LawRad's processing role is limited. To the extent LawRad processes Client Case Data at all — for example, where you grant LawRad personnel temporary access to your org for support — LawRad does so as your processor/service provider under our [Data Processing Agreement (DPA)], scoped narrowly to such access (no storage, retention, or data-return obligations on LawRad). Our Privacy Policy describes how we handle data for which we are the controller.

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​4.3 Aggregated/De-identified data. We may use de-identified and aggregated data that does not identify you, any individual, or any matter to operate, secure, and improve the Service. We do not use Client Case Data to train AI models or for advertising.

5.1 You will pay the fees in your Order.

Unless stated otherwise, fees are non-refundable, billed monthly/annually, and exclusive of taxes.

5.2 Late amounts accrue interest at the lesser of 1.5%/month or the maximum permitted by law.

5.3 Subscriptions auto-renew for successive terms unless either party gives notice of non-renewal at least 30 days before the end of the then-current term.

5.4 We may adjust fees effective on renewal with at least 30 days' notice.

6.1 These Terms begin on the Effective Date and continue while any Order is active.

6.2 Either party may terminate for the other's uncured material breach after 30 days' written notice.

6.3 We may suspend the Service for non-payment or for use that threatens the security or integrity of the Service, with notice where practicable.

6.4 On termination, your access ends, and you will pay any outstanding fees.

6.5 Customer Data on termination. Because LawRad does not store Customer Data, it has nothing to return or delete on termination. Customer Data remains in your Salesforce and Litify environment under your control; termination simply ends LawRad's access and the visualizations it generates.

LawRad and its licensors own all rights in the Service, including all software, documentation, and improvements. Except for the license in Section 2, no rights are granted. Feedback you provide may be used by LawRad without restriction.

Each party will protect the other's Confidential Information with at least reasonable care, use it only to perform under these Terms, and disclose it only to personnel with a need to know who are bound by confidentiality. This does not apply to information that is public, independently developed, or rightfully obtained without restriction. Compelled disclosures are permitted with notice where lawful.

9.1 Each party warrants that it has the authority to enter into these Terms.

9.2 LawRad warrants the Service will perform materially in accordance with its documentation; your exclusive remedy for breach is repair or, if we cannot, termination and a pro-rata refund of prepaid fees for the affected period.

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9.3 EXCEPT AS EXPRESSLY STATED, THE SERVICE IS PROVIDED "AS IS." LAWRAD DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LAWRAD DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT IT WILL MEET LEGAL DEADLINES OR PROFESSIONAL-RESPONSIBILITY REQUIREMENTS.

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9.4 Source-data dependency. The Service visualizes data as it exists in your Salesforce and Litify environment. LawRad does not control, verify, or warrant the accuracy, completeness, or timeliness of that underlying data, and the visualizations (including heatmaps) are only as accurate as the source data. You are responsible for the integrity of your data and for independently verifying any output before relying on it for case, staffing, financial, or other decisions. The visualizations are decision-support, not a substitute for your own review and judgment.

10.1 EXCEPT FOR THE EXCLUDED CLAIMS BELOW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR DATA, EVEN IF ADVISED OF THE POSSIBILITY.

10.2 EXCEPT FOR THE EXCLUDED CLAIMS, EACH PARTY'S TOTAL LIABILITY WILL NOT EXCEED THE FEES PAID OR PAYABLE BY YOU IN THE [12] MONTHS BEFORE THE EVENT GIVING RISE TO LIABILITY.

11.1 By LawRad — we will defend you against third-party claims that the Service, as provided and used as permitted, infringes that third party's intellectual-property rights, and indemnify amounts finally awarded or settled.

11.2 By Customer — you will defend and indemnify LawRad against third-party claims arising from Customer Data, your use of the Service in violation of these Terms, or your violation of law or professional-responsibility rules.

11.3 Standard indemnity procedure (prompt notice, control of defense, cooperation) applies.

12.1 Governing law. These Terms, and any dispute or claim arising out of or relating to them or to the Service, are governed by the laws of the State of Texas, without regard to its conflict-of-laws rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

12.2 Informal resolution. Before initiating arbitration, the parties will attempt in good faith to resolve any dispute through negotiation for at least thirty (30) days after one party gives the other written notice describing the dispute.

12.3 Binding arbitration. Any dispute, claim, or controversy arising out of or relating to these Terms or the Service that is not resolved under Section 12.2 will be finally settled by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules then in effect, before one arbitrator. The arbitration will be seated in, and any in-person hearing held in, Brownsville, Texas. The arbitrator's award is final and binding, and judgment on the award may be entered in any court of competent jurisdiction. This arbitration agreement is governed by the Federal Arbitration Act.

12.4 Class-action waiver. Each party may bring claims against the other only in its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate the claims of more than one party and may not preside over any class or representative proceeding. If this Section 12.4 is found unenforceable as to a particular claim, that claim (and only that claim) will be severed and brought in the courts identified in Section 12.5, but the remainder of this Section 12 will continue to apply.

12.5 Exceptions. Notwithstanding the above, either party may (a) bring an individual claim in a small-claims court of competent jurisdiction, and (b) seek injunctive or other equitable relief in the state or federal courts located in Cameron County, Texas to protect its intellectual property or Confidential Information. For purposes of clause (b), the parties irrevocably submit to the exclusive jurisdiction and venue of those courts and waive any objection based on improper venue or forum non conveniens.

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12.6 Jury-trial waiver. To the extent any dispute is heard in a court rather than in arbitration, each party knowingly and voluntarily waives any right to a trial by jury.

Force majeure; entire agreement; no assignment without consent (except to an affiliate or successor); no waiver by inaction; severability; independent contractors; notices to support@lawrad.com; survival of Sections 4, 7–12.

We may update these Terms on notice; continued use after the effective date constitutes acceptance.